All the incentives are toward less medical care,
because the less care they give them,
the more money they make.
– President Richard Nixon’s administration on Kaiser Permanente

Kaiser Permanente is a Health Maintenance Organization (HMO).

HMOs are paid every month whether or not you receive care from the HMO’s network of healthcare providers.

Where is the money going if not to your healthcare?

Kaiser 2024 financial snapshot

$6.1 Billion

Net Income

$1.6 Billion

Marketing and Advertisment

$12.6 Million

CEO compensation (2023)

Kaiser had cash & investments worth $66.3 billion in 2024.

In just five years between 2019 and 2024 Kaiser more than doubled its Net Worth from $35 billion to $74 billion.

Know your rights as a Hawaii healthcare patient

Know your healthcare bill of rights under state law in Hawaii – patients have the right:

  • To ask for the health care treatment they think they need.

  • To get details on what they can do if they disagree with a treatment denial decision.

  • To be referred to a specialist under any health insurance plan.

  • To an explanation of the illness from the doctor and treatment options.

  • Insist and repeat your request for the healthcare treatment you think you need—It’s your right to ask!

  • You don’t have to take “no” for an answer when it comes to your health treatment plan.

  • You have the right to appeal certain health coverage or treatment decisions.

  • Appealing can be a step toward approval.

If you’re unhappy with the treatment decisions made by Kaiser Permanente you can fight for the healthcare treatment service you feel you deserve.

Click on the links below to learn a little more about your options

  • Step 1: Internal Review

    Appealing with your health plan directly is the first step for a denied claim for coverage, treatment decision, or payment.

  • Step 2: Independent External Review

    If your internal appeal is denied, and the appeal decision involves medical judgment or medical information, then you may request external review by an independent review organization (IRO) by sending a request to State of Hawaii DCCA, Insurance Division – External Appeals 335 Merchant St., 2nd Fl. Honolulu, HI 96813, or faxing to 808-587-5379.

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