All the incentives are toward less medical care,
because the less care they give them,
the more money they make.

– President Richard Nixon’s administration on Kaiser Permanente

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Kaiser 2024 financial snapshot

$6.1 Billion

Net Income

Marketing and Advertisment

CEO compensation (2023)

Insist and repeat your request for the healthcare you think you need—It’s your right to ask!
You don’t have to take “no” for an answer when it comes to your health.
You have the right to appeal certain health coverage decisions.
Appealing can be a step toward approval.

Click on the links below to learn a little more about your options

Step 1: Internal Review
Appealing with your health plan directly is the first step for a denied claim for coverage or payment.
Step 2: Independent External Review
If your internal appeal is denied, and the appeal decision involves medical judgment or medical information, then you may request external review by an independent review organization (IRO) by sending a request to State of Hawaii DCCA, Insurance Division – External Appeals 335 Merchant St., 2nd Fl. Honolulu, HI 96813, or faxing to 808-587-5379.
Hawaii Insurance Division Complaint
If you’re not happy with Kaiser’s decision on your internal appeal try the Hawaii Insurance Division state consumer complaint process.
Medicare Advantage Patients
If you’re a Medicare Advantage plan patient, there is a different process for Medicare appeals.